![]() ViewSonic Monitors carry a three (3) year limited warranty for parts, labor and LCD backlight from the purchase date.Note: Accessories may vary from each individual Refurbished SKU Packaging in either original or generic box.Missing non-functional part such as rear cable clip and cable covers.Slightly visible when image is displayed. Scratches and dents to housing (front and back covers) and bases.Pixel defect may exceed standard pixel policy.May qualify due to 1 or a combination of the following reasons. ![]() Channel or End User returned products that may have required repair work.Possible faint scratches on high-gloss surfaces.Possible minor scratches on inconspicuous housing areas.Follows same Pixel Policy as New product.Channel or end-user returned products that may have required repair work.Packaging must be unopened (other than any cursory un-boxing/re-boxing for quality assurance inspection).Brand new, never been used products freshly received from factory in original packaging.Your phone is returned to you unrepaired, and you aren't charged.ViewSonic Products are categorized as “A” “B” or “C” Grade according to the following criteria: If you don't respond within 10 days or you reject the updated order, your repair order is canceled.You'll have 10 days to accept the updated repair order and the final cost.All damages in the repair order will be repaired at the same time so partial repairs aren't available.Note that while we estimate 7–10 business days to finish the whole repair order, this doesn't include time taken to approve the updated cost.If we find other damage that wasn't in the original order and the repair cost increases, we'll ask you to approve the new cost before the start of the repair.If the repair costs less than or matches the estimate, you'll be charged as soon as the inspection is complete, and the repair begins.If the inspection confirms the repair is covered under warranty, the repair will begin and you won't be charged.If the phone we receive is different from the one in the order, we can't process your repair and we'll return the phone to you.If you have any screen protector, it will be removed to assess your phone's full functionality.Print out the RMA slip and shipping label you received in the instruction email to ship the phone.Īfter your phone is received, it's thoroughly inspected for issues. Prepaid packaging: Once you place your repair order, the prepaid packaging takes 1–2 business days to arrive and contains padding to keep the phone secure.Before you mail your phone, make sure to pack it securely. As packaging can differ from customer to customer and there's a risk that the phone can be damaged in transit, after a successful repair, the repair center will use certain sturdy boxes to ship your phone. If you choose this option, you’re responsible for any damage that might occur to your phone in shipment.Your own packaging: Use the repair order email to print out the attached shipping label, the Return Merchandise Authorization (RMA) slip, and battery safety label (in the US) to ship the phone.You won't be able to edit the address once you finish the order.ĭecide how you'd like to send your phone in for repair: For out-of-warranty devices or damage types, you'll find the estimated repair cost on the last page before you confirm the purchase and create the repair order.Ĭheck that the address information is accurate.For in-warranty devices or damage types, there’s no charge for the repairs.Check the details for your repair and the estimated repair cost.Option 1: Bring your phone for repair (walk-in) You'll find out which issues are covered for your phone and the available repair options. Select the issues that apply to your phone.On the next screen, confirm that the IMEI entered matches the phone you want repaired.If you've started a return or replacement already but would like to have your phone repaired instead, contact us.Start the process at the Google Store in a supported country.For users in other countries, contact Google support to check your repair options. Important: These steps are only applicable for users in Canada, France, Germany, Ireland, Italy, Spain, the United Kingdom, and the United States. Learn how to increase coverage with device protection.Learn how to get Preferred Care from the Google Store.Mail-in: Repairs take 7–10 business days once you ship your phone.Learn more about authorized service providers. Check with your nearest repair location for the exact time. Walk-in: Repairs can often be completed same-day.Back up your Google Account: To avoid loss of data, remember to back up, then factory reset your phone, and remove the SIM card.Check your warranty status: You’ll need your phone’s IMEI number.
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